Help center
Care Mojo Support
Help with the Care Mojo app, the Mojo Pod, Band, and Dock. We reply to every message, usually within one business day.
General & app support
hello@mycaremojo.comPrivacy & data requests
hello@mycaremojo.comBefore you write in
Including these details helps us resolve things on the first reply:
- The email address used for your Care Mojo account
- Your device (iPhone or Android) and app version
- What you expected to happen, and what happened instead
- A screenshot, if the issue is visible on screen
Common questions
How do I set up the app?
Download Care Mojo, create an account with your email, then follow the in-app pairing steps to connect the Mojo Pod, Band, or Dock. The app walks you through Bluetooth and Wi-Fi setup for the home.
I'm not receiving alerts.
Check that notifications are enabled for Care Mojo in your phone's system settings, that the Pod is charged, and that the Dock is powered and online. If alerts are still missing, email us with the time you expected one.
The Pod won't pair or stay connected.
Place the Pod in the Dock for a minute, keep your phone within a few feet during pairing, and make sure Bluetooth is on. If it still fails, we can check the device status from our side.
Who can see the information Care Mojo collects?
Only the people you authorize. Processing happens on the device in the home, and you choose what is shared with family members or a care team. Details are in our Privacy Policy.
How do I delete my account and data?
Email hello@mycaremojo.com from your account address with the subject "Delete my account". We confirm the request and remove your account data.
How do I cancel a subscription?
Subscriptions purchased in the App Store or Google Play are managed in your store account's subscription settings. Email us if you need help finding it.
Still stuck?
Email hello@mycaremojo.com and describe the issue — a real person on our team will get back to you.